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김종경 ( Kim Jong-Kyung ) - 단국대학교 간호학과
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Abstract
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Purpose : The objective of this research was to explore the levels of patient satisfaction and job satisfaction
according to the level of nurse manpower, in order to provide effective management for nurses.
Methods : The research was conducted from November 1 to December 30, 2006, with a survey of 310 nurses and 240 patients at eight tertiary hospitals in Seoul. Data were collected according to the level of nurse manpower from the first (a nurse vs. patient ratio of below 2.0) to the sixth (a ratio of over 4.0) rank. The survey tools were used
Park-Yoon’s job satisfaction (1992) and Wandelt and Ager (1974)’s patient satisfaction. The acquired data were
analyzed with SPSS PC+ 12.0 program using descriptive methods, χ2 test, ANCOVA, and Scheffe.
Results : Overall job satisfaction of nurses showed 3.10 and patient satisfaction of patients showed 4.15. Analysis based on the level of nurse manpower showed that hospitals of first and second rank had higher scores than those of lower rank for nurse’s job satisfaction and patient satisfaction.
Conclusion : Hospitals with a higher level of nurse manpower showed higher score of nurse’s job satisfaction and patient satisfaction.
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KeyWords
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간호인력, 직무만족, 환자만족
Nursing staff, hospital, Job satisfaction, Patient satisfaction
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원문 및 링크아웃 정보
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등재저널 정보
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